CV du
consultant

BDD

ACCESS Ubuntu

Connaissances fonctionnelles

b2c Cloud communication CRM Marketing office OUTLOOK Powerpoint Production Salesforce SAP WEB Wix

Langages

Excel HTML JAVASCRIPT PHP POWERSHELL SQL WORDPRESS

Méthodes

AGILE Conception integration ITIL Management Support

Outils

ServiceNow

Systèmes

hardware WINDOWS

Salesforce Admin- Consultant

Profile
EXPERIENCES
Salesforce Support
Specialist
Cognizant Technology Solutions
Feb2019- july2020
• Assists in customization ( A.process, Formulas, Forecast, Territory.M, Validation
Rules, FLS, Work order, Einstein, community, Activity, permission.
• Guide the customers to use Data management (M. delete, Duplication rule, import record.
• (wizard & Data Loader)
• Assist the customer in analytics (report, dashboard, snapshot, sharing..)
• Guide & help the customers in the Development (Custom Actions, links, Buttons,
Deploy changesets from sandbox to production, Outlook and Gmail Integration.
• Web to lead, web to case.
• Knowledgeable in ( B2B, B2C, Order & Content management)
• ORG Configuration and customization & many-to-many relationship (junction objects)
Technical lead
Cognizant Technology Solutions
Jan2017– jan2019
• Check the attendance, report and handle any deviation in SLAs.
• Templates, prepare daily (MTD) weekly and monthly reports
• Automations (scripts, internal site, Databases), Keep the knowledgebase updated
• Prepare training and refresh training ( 3 monthly)
• Handle the escalations, provide Feedbacks, team meetings, Handle floor management
• Balance between the Management and team expectations
Deputy Team Lead
Cognizant Technology Solutions
Nov2015– Jan2017:
• Ensure that the team leaders decisions are implemented, Assists the team leader in
onboarding and prepare trainings.
• Assumes the full responsibilities of the team lead for managing the process and the
day to day operations of the team when the team lead is not on the desk
Service Desk Agent
Cognizant Technology Solutions
Nov2014–Aug2015
• Handle the incoming calls, Emails, Chats.
• Listen and read carefully the customer request and resolved them Or contact senior
technical support (2, 3) if is necessary…
46-48 Rue de Sèvres 92410 Ville-d'Avray soufyane.riba@gmail.com +36307861341
Master the environment of computers Soft (Windows, Ubuntu, Mac), Experienced in CRM platform (Salesforce (Service,
Sales & marketing cloud) & Pardot), Basic level of programming languages (Triggers, HTML, VBS, JavaScript ), familiar
with several applications ( SAP, WFM, SNOW, Remedy.. ), skilled in Service Operation and Transaction management
(ITIL) & Agile Methodology-Mindset, Hard Worker, Good Team Player, Creative and Proactive

Archivist Documentalist
Oum El Bouaghi University Of
Algeria
Sep2009–Jun2014:
• Evaluate records for preservation and retention.
• Identify ways of protecting and preserving records.
• Advise on the ongoing organization and storage of material to encourage organization
to plan for the future. (Private Cloud).
Education
Languages
• English: Fluent French : Fluent Arabic : Fluent Tamazight : M. Tongue
• Hungarian : Beginner
Technical Skills
MS Excel, Access Advance PC-Soft/Hardware Specialist Boss, Swedamart
Server
Skilful
CRM Salesforce Specialist Network Config. Experienced SQL, PowerShell Basic
PHP, HTML, triggers Basic Routers Config. Skilful Web Hosting:
WordPress
Weebly, WiX
CRM Pardot Skilful Remedy, ServiceNow Skilful Experienced
Cloud Computing Skilful SAP Skilful
Scripts (Bat, Cmd,
VBS
Skilful Agile :Methodology
Mindset
Basic ITIL Skilful
Hobbies
Reading Repair Devices (Pc, Phones, printers) Animations, Videos, Photography ( Conception)
Traveling, Associative Activities (events)
Mentourie Constantine University of Algeria
Diploma Of library and information Sciences. (LIS)
Sep2004-Jun2008
MCC Multimedia Computing and Communication
Certificate of Ms. Office (Excel, Access, PowerPoint)
Jan2007-Aug2007
FICC - French Institute of Constantine (Mediator)
Training-ship Certificate - using LMS system to evaluate, analyze user’s needs
Feb2008-May2008
EM Strasbourg Business School, (France)
Certificate – Seminar of library Modern and users relationships
May2014-May2014
Salesforce Certified Administrator
Certified by Salesforce (19883571)
Mar2019
Salesforce Certified Advanced Administrator
Certified by Salesforce (20383245)
Aug2019
Salesforce Certified Platform App Builder
Certified by Salesforce (20448777)
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