CV du
consultant

BDD

ACCESS

Connaissances fonctionnelles

Coordination REPORTING ROADMAP Visio HELPDESK office Service Desk ANGLAIS BROCADE MS PROJECT

Langages

EXCHANGE

Méthodes

ITIL ITSM Management PROJET Support BMC

Réseaux et Middleware

LAN switch Voip SAN

Systèmes

INFRASTRUCTURE

. 1974 - Bac - Technique

. Centre-Val de Loire
. Grand Est
. Hauts-de-France
. Île-de-France
. Occitanie
. Belgique
. Luxembourg

I have an IT experience of 17 years in roles of Service Desk, Management of Service, Project management and Consultancy service in Governance which follow in more than 20 diverse years of experience of enterprise. I evolved successfully in big industrial groups and prestigious international institutions. I am \"customer-oriented\" and very attentive to deliver projects and services which create value.



Projects/Positions

From March 2015 to December 2016

Client : AREVA : La Hague Plant and Northwest area Position : Consultant

• Project Manager Build

• Revamp of the backup system

• Revamp of the core network

• Adoption of Radius authentication

• Upgrade W2K3 applications and infrastructure servers to W2K8 and W2K12.

• System of nuclear data collection - Data Historian

• Replacement of switching SAN Brocade

• Standardization of dependent sites.

Key points

Complex projects, Rigorous Portfolio management, High security environment.

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From July 2013 to September 2014

Client : European Parliament Luxembourg Position : Consultant

• Participation in infrastructure projects (Brussels, Strasbourg, Luxembourg)

• Adaptation of processes and management.

Key points

Size of the organization. Multi-sites, not harmonized Procedures.

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From September 2012 to December 2012

Client : Ernst & Young, Paris, FR Position : Transition Manager

• Management of the transition between the end of a Managed Service contract and the re-insourced service

• Adaptation of processes and management.

Key points

No reversibility approved between the parties. Difficult human context. Lack of preparation of the stakeholders.

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From February 2012 to august 2012

Client : GMF, Saran, FR Position : ITSM Program Manager

• Resumed the responsibility of the introduction of the processes ITIL organized around a tool of management (Suite BMC 7.6.4)

• Lead the processes of the mode project towards the recurring mode.

• Spread the perimeter of the processes to other entities in the group.

Key points

Resumption of the program on the fly following the initiator resignation, within a context of poor adhesion.

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From November 2011 to January 2012

Client: Europcar HQ, Paris

ITIL Consultant, Problems Management

• Help Europcar to acquire maturity on the “Incident and Problem” Lifecycle with the aim of reducing the impact on the Business.

• After reception of the new processes and the Roadmap, said Europcar HQ: \"we are going to produce a new organization and to redeploy our resources, you will return to launch, verify and improve the new processes as soon as we shall be ready.\"

Key points:

The customer asserts: \"we learnt a lot of you.\" (Gratifying!)

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From April 2011 to July 2011

Client : SANOFI, Paris, FR Pos : Consultant Global Service Catalog (GIS)

• Inside a program of consolidation leading to 3 new generation entities, 28 existing Datacenters, the customer is equipped with the complete suite of BMC management tools.

• Responsibility of the stream Service Catalog, the modelling of new architecture of services (Business and Technical)

Key points: Returned a project from red to green in a short time, evolution of new resources in their function and brought to a level of readiness good enough for operating the SC.

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From July 2010 to February 2011

Client : Louis Vuitton, Paris, FR Pos :Crisis Manager

• Configuration Management, Management of Parks (Seats, Factories, Warehouses)

• Steering of the outsourced Support and request (worldwide)

• Steering the projects involving the office automation (worldwide)

• Purchases and Recruitments (on this perimeter)

Key points: Backlog of 800 tickets returned within the limits of the SLA, Industrialization, function taken without real handover.

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Client: PASS, BE (2 months) Pos: Auditor

• General Survey, Inventory of the existing, Interviews of the users

• Interviews of the managers, Analysis of the survey, Writing of the conclusions

• Presentation of the conclusions and the proposal of solutions, partial adoption of ITIL and a methodology of project management

Key points: Recommendations of IT governance, introduction of the ITIL framework in the organization - Claire and complete satisfaction of the customer on deliverables.

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Client : NATO HQ IS Service Centre (11 months) Pos: Consultant

Preparation and launch of a Service Desk for the NATO HQ International Staff

• Advise on the creation of the Service Desk, the processes and the chain of intervention

• Technicians' Coaching, Support on all the aspects of the starting up of a Service Desk,

• Advise on the creation of a Catalog of the Services, and the levels of service (SLA) and the operational levels (OLA), Advise on the creation of a Knowledge base

Key points: Coaching and Transfer of knowledge to resources having never participated in the creation, or even simply evolved in a Service Desk. Integration of the management of the incidents and the requests concerning the telephony and the facilities). Improvement of a wide scope of process: incidents, Problems Requests, in a multicultural environment.

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Client: NATO HQ Int. Staff (5 months) Pos: Intérim of 4 Dept. Syst. Admin.

Replacement of 4 resources in a very high-security environment to allow them to do training courses related to the implementation of a global Service Desk

Key points: Replacement of 4 people after a very short handover

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Client: KONE Oy International HQ (6 months) Pos: Project Manager

Creation of a new International HQ for KONE and Coordination of the transfer of the International HQ

Coordinator down fit of the former installations

• Detailed Inventory of the existing and the possibilities of the new volumes

• List of the requests, analysis, new technical plans for desks and structured cabling

• Calls for tender, Orders, Coordination of the construction, supervision and follow-up

• Transfer of the Server Rooms, of the Infrastructure and the Telephony

• Transfer of users

• Coordination of the down fit of former premises

Key points:

• Started from naked concrete (imply the management of all the stakeholders) and under a short notice of only 3 months: power, HVAC, water, structured cabling, light, fire detection , Wi-Fi, riser room, subdivision, grounds, technical ceiling, furnishing, desks, access control, etc…)

• 12 Conference halls, 2 Rooms of Video conference, 2 Data Center fiber connected

• 2 Server rooms WAN, LAN, IPT Aspects,

• 10 Tons of archive

• no interruption of the other projects and the current missions, a single day of latency allowed

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Client: KONE Oy International HQ Service Center (3 years and 6 months) Pos: IT SPOC

• International Service Center and Local Support, Support to Service centers distributed all over the world ( 18.000 accounts)

• Management of the HQ infrastructure.

• Full administration of small countries (Greece, Ireland, …)

• Support to pilot project with organization of the release

• Support for Video conference

• Support to worldwide projects

• Orders and management of the assets (global purchase

• Administration of some Servers (Users, groups, shares and backups)

• Exchange Administration (for worldwide transfer of users only)

Key points: acquisition of VOIP, Support to pilot projects (organization of delivery and documentation for other countries), design of the discrete support

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Client: European Com. – Trade Directorate – Helpdesk (3 years) Pos : Team leader

• Team Coordination and animation

• Reporting

• Assets lifecycle management

• Configuration and change management

• Incidents management

• Writing of knowledge articles

• Welcome and training to new users

• Software training, PC Support and Software Support

• IMAC

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