CV du
consultant

BDD

ACCESS BI ORACLE SSRS

Connaissances fonctionnelles

CLARITY Cloud CRM DISTRIBUTION EPM ERP Financial Maintenance Production REPORTING Salesforce sla SOFTWARE WEB

Langages

css HTML JAVA SCRIPT SQL VBA WINDEV XML

Méthodes

AGILE Management MIGRATION Planning Support

Réseaux et Middleware

Monitoring

Salesforce CRM Consultant & Project Manager
SQL Programming & DB/BI Development

EDUCATION

2011 UTT de TROYES – Master’s Degree « Industrial Engineering ».
2008 IUT de CHERBOURG – Bachelor’s Degree « Automation Engineering ».

CERTIFICATIONS

Salesforce CRM Salesforce Certified Administrator, Salesforce Certified Platform App Builder.

SKILLS & EXPERTISE
Technical skills
 CRM Salesforce, Pardot.
 PPM Planview, CA Clarity, MS EPM.
 DBMS SQL Server Management Studio, Oracle, Access.
 Programming SQL, HTML.
 BI Reporting Business Objects, SSRS.
Functional skills
 Project and Resource Portfolio Management.
 Financial Planning & Activity Management.
 Sales performance, Sales process & lifecycle.
 Customer service and support process.
 Supply Chain Management.
Intervention level
 Project Management & Planning.
 Business Analysis & Requirements gathering.
 Technical and Functional Specifications.
 Implementation & Configuration.
 Test & Validation.

EXPERIENCE

Since Feb 2019: Salesforce CRM Consultant/Lead – GEODIS – Paris
In charge of the project implementation through the different project phases (Framing, Design, Build, UAT, Training and Go Live) and managing teams and work efforts.

Managing a team of 5 people (business analysts, administrators & developers) in order to achieve project goals in the prefixed deadlines. Track team work load and priorities in respect of project constraints and delays.

Responsible for the functional and technical aspects of Salesforce CRM. Lead workshops and work closely with proxy owners and country/region business key users to identify and implement application business rules, needs and change requests.

Technical Environment:
- Salesforce Administration & Setup, Sales Cloud.
- Pardot

From June 2018 to January 2019: Freelance Salesforce CRM Consultant – Saint-Gobain – Paris
Salesforce CRM Business Analyst and Administrator responsible for many global European deployment and roll-out projects of Salesforce CRM in different countries. Also, in charge of continuous improvement, maintenance and user support for various countries and sales areas.

Responsible for the functional and technical aspects of Salesforce CRM. Work with country admins and key users to identify and implement application enhancements and change requests. Provide related analysis and written documentation.

Manage work effort in compliance with Agile methodology and in respect of project constraints and delays. Work closely with CRM central team members in order to deliver developments and configuration according to the predefined planning for each sprint on a monthly basis. Organize and prepare prerequisites for each phase of the monthly release (Workshops, Developments, Configurations, Data import, Test scripts, Training Documents, UAT, Dry Run, Cut Over, Go Live).

Technical Environment:
- Salesforce Administration & Setup, Sales Cloud, Service Cloud.

From Jan 2016 to June 2018: IT Business Analyst – IDEMIA – Paris
IT Business Analyst and Administrator participating in different IT projects related to Salesforce CRM and Planview PPM support and implementation as well as SSRS DB development on MS AX ERP.

Responsible for the functional and technical aspects of the CRM & PPM areas. Work with end-users, other cross-functional staff and management within the organization to identify and implement application enhancements and manage process re-engineering efforts.

As part of global company merger, worked on many CRM merge and migration projects. Organizing and animating workshops in order to gather and analyze business needs for the different BUs. Implementing new features, realizing setup and development tasks. In charge of major enhancements and change requests.

- Serve as the system administrator, providing day-to-day support of the applications. Support end users through troubleshooting and issue resolution.
- Document and review business functional and technical requirements. Provide analysis and written documentation for existing functionality and enhancement requests.
- System setup and configuration. Implement new features. Process enhancements and change requests.

Technical Environment:
- Salesforce Administration & Setup, Sales Cloud, Service Cloud, Community Cloud, Pardot.
- Planview PPM Administration, SSRS reporting.
- DBMS/BI SQL Server Management Studio. Visual Studio. Report Builder.

From August 2013 to Jan 2016: PPM Technical Consultant – ISPA Consulting – Paris
PPM Technical Consultant, within the TPM (Third-Party Application Maintenance) team. Maintenance, administration and monitoring of PPM software solutions (Clarity and Planview).

- Provide Technical Assistance and resolve the end user issues as per defined SLA for increased customer satisfaction.
- Assign, monitor and track tickets and change requests for service delivery.
- Prioritize client tickets and schedule package delivery.
- Understand client business processes and requirements.
- Prepare functional and technical specifications.
- Propose & deliver technical solutions.
- Build and deploy software components and configurations on production systems.
- Provide run time support during the deployment phase.
- Document all the defined processes and the methods of resolving the tickets.
- Maintenance and Development of reports, universes and environments (Business Objects, MS Report Builder).

Technical Environment:
- PPM Planview 10 and 11. CA Clarity 12 and 13.
- DBMS/BI Microsoft SSMS. Oracle SQL Developer. Report Builder. Business Objects.
From Sept 2011 to Aug 2013: Implementation Consultant – ORTEC – Netherlands
Implementing and monitoring ORTEC software solutions (Shortrec & OTD) for operational and real-time route planning and execution to clients in the transportation and distribution fields in France and in the Netherlands.

- Understand client business processes and requirements.
- Entertaining workshops and users groups.
- Prepare functional and technical specifications.
- Prepare presentations and demo environments.
- Implementing and monitoring software solutions on test and live environments.
- Change management and end-user training.
- Application maintenance and user support by email, telephone and remote control.
- Installation, upgrade and migration of environments and databases.
- Reporting and design of data reports in SSRS (Report Builder).

Technical Environment:
- Web HTML, CSS, Java Script, XML & XSL.
- DBMS/BI MS SQL Server 2005/2008 (MS Reporting).

From Feb 2011 to Sept 2011: MS EPM Consultant (Intern) – EDF – Lille
EPM Consultant within the logistics platform team. In charge of the implementation of Microsoft Enterprise Project Management (EPM) solution. Deploying new methods for the management of human and material resources and for the scheduling of maintenance operations in nuclear power plants.

Technical Environment:
- PPM Microsoft Enterprise Project Management (EPM).
- Visual Basic Application (VBA).

From July to Dec 2010: SPC Quality Engineer (Intern) – SNECMA – Paris
Quality Engineer in charge of the implementation of SPC Vision solution for Statistical Process Control (SPC) within the quality department. Deploying new methods for the control and monitoring of the manufacturing of machined parts for aircraft engines.

Technical Environment:
- INFODREAM SPC Vision.
- Visual Basic Application (VBA).
- Windev 10.